Shipping Executive

Primary function:

Responsible with key government agencies such as Customs, MITI and other agency officials to ensure complete compliance with import/export regulation. Overseeing and managing the entire process of shipping goods, ensuring that products are delivered to customers or between locations in an efficient, timely, and cost-effective manner.

Secondary function:

1. Process Improvement
   • Continuously reviewing and improving shipping processes and procedures to enhance operational efficiency, reduce delays, and minimize costs.
2. Supplier and Vendor Management
   • Building and maintaining strong relationships with third-party logistics providers, suppliers, and carriers.
   • Monitoring the performance of these partners to ensure quality service and timely delivery, as well as addressing any issues or disputes that arise.
3. Collaboration with Other Departments
   • Working closely with other teams, such as project, marketing, store, and production, to ensure smooth coordination in fulfilling customer orders.
4. Handling Special Shipments
   • Overseeing shipments that require special handling, such as perishable goods, fragile items, hazardous materials, or high-value products.
   • Ensuring that these shipments comply with special handling regulations and are delivered safely and on time.
5. Customer Relationship Management
   • Assisting in building customer loyalty by providing superior service related to shipping, such as ensuring timely delivery, offering shipment tracking, and handling any shipping-related complaints or concerns.
   • Participating in customer satisfaction surveys or follow-ups to gather feedback on shipping performance.
6. Risk Management
   • Identifying potential risks in the shipping process (e.g., delays, lost or damaged goods) and developing strategies to mitigate these risks.
   • Handling insurance claims for damaged or lost shipments and ensuring that proper coverage is in place.
7. Any other jobs assigned by superior when necessary

Organizational knowledge:

1. Process flow for palm oil mill.
2. Propriety product of CB Palm Industrial Sdn Bhd.
3. AKTA KASTAM 1967.
4. AKTA CBP 2014.
5. Quality Control Analysis for CB Palm Industrial Sdn Bhd product.
6. Leadership and company policy of CB Palm Industrial Sdn Bhd.
7. Risk Management of CB Palm Industrial Sdn Bhd.
8. ISO 9001 quality management system.
9. Inco-term 2020

Limit of authority:

1. Any deviations from the budget or changes in the cost structure require higher-level authorization.
2. Authorize changes of SOP in QMS system

Qualification & Working Experience Requirements:

1. Degree or diploma in Supply Chain or equivalent with minimum of 5 years working experience in manufacturing or logistic company; or
2. Minimum 5 years working experience in shipping and logistic palm oil mill company.
3. Familiar with containerize and conventional shipment.